Privacy Policy
Effective Date: 2025-09-14
At Magrath Auto Supply, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from our family-owned auto parts and paint supply business in Kelowna, British Columbia.
Information We Collect
Personal Information
When you shop with us or create an account, we may collect:
- Name and contact information (email address, phone number, mailing address)
- Billing and shipping addresses
- Payment information (processed securely through our payment providers)
- Account preferences and communication settings
Vehicle Information
To help you find the right parts, we may collect:
- Vehicle year, make, model, and engine specifications
- VIN (Vehicle Identification Number) when provided
- Part numbers and specific product requirements
- Service history relevant to parts compatibility
Non-Personal Information
We automatically collect certain technical information:
- IP address and general location information
- Browser type, device information, and operating system
- Website usage patterns and browsing activity
- Referral sources and search terms used to find our site
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including payment processing and shipping
- Provide customer support and respond to your inquiries
- Help you find compatible parts for your specific vehicle
- Send order confirmations, shipping updates, and important account information
- Improve our website, products, and services based on your feedback and usage patterns
- Send promotional emails and special offers (with your consent)
- Comply with legal obligations and protect against fraud
Sharing Your Information
We only share your personal information in the following circumstances:
- Service Providers: We work with trusted third-party providers including Shopify (our e-commerce platform), payment processors, and shipping companies to fulfill your orders
- Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and the safety of our customers
- Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and shopping cart contents
- Analyze website performance and user behavior
- Provide personalized content and product recommendations
- Enable essential website functionality
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Data Security
We are committed to protecting your personal information using industry-standard security measures:
- SSL encryption for all data transmission
- Secure payment processing through PCI-compliant providers
- Regular security updates and monitoring
- Limited access to personal information on a need-to-know basis
While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.
Your Rights
Under Canadian privacy laws (PIPEDA), you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of any inaccurate or incomplete information
- Withdrawal: Withdraw consent for marketing communications at any time
- Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise these rights or ask questions about our privacy practices, please contact us using the information below.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or by posting a notice on our website. The effective date at the top of this policy indicates when the latest version was published.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: